Last updated: August 6, 2026
Welcome to Dash. These Terms set the rules for using our US online store and buying the products offered through it. Please review them before checkout.
Store Scope and Eligibility
Our store serves customers and delivery addresses in the United States. You must be legally capable of entering a binding agreement in your jurisdiction, or use the site with the involvement of a parent or legal guardian. You are responsible for providing current, complete, and accurate order and account information.
Products and Store Information
We present information about countertop kitchen appliances, cooking tools, and food-preparation essentials with reasonable care. Colors and appearance may vary by screen, and packaging or specifications may change. We may correct typographical, pricing, availability, or descriptive errors and may limit quantities or discontinue an item. Nothing in this section limits rights that cannot lawfully be waived.
Orders and Acceptance
An order is an offer to purchase. We may accept, decline, or cancel an order for legitimate reasons such as inventory errors, suspected fraud, payment authorization failure, an undeliverable address, or an obvious pricing error. An order confirmation acknowledges receipt; shipment confirmation ordinarily indicates acceptance for the items shipped. If we cancel a paid order, we will return the affected amount to the original payment method.
Prices, Payment, and Taxes
Prices and checkout charges are displayed in USD. We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover credit or debit cards as described in our Payment Policy. You authorize us and our payment processors to validate and charge the selected payment method for the order total.
Applicable sales or other taxes are calculated and collected as required by law. We do not promise that every order or location is tax-free.
Shipping, Tracking, and Delivery
We ship only within the United States. Standard shipping is free on every US order with no minimum purchase. Order processing normally takes 1–2 business days; this is separate from the estimated 4–6 business-day transit time after dispatch. Tracking is provided when the order ships. Full details appear in our Shipping Policy.
Cancellations, Returns, Exchanges, and Refunds
You may request cancellation before shipment. Once shipped, the Refund Policy applies. Eligible items may be returned without stating a reason within 30 days after delivery, and exchanges are available. Dash provides a free prepaid return label and pays eligible return shipping, including change-of-mind returns and damaged, defective, incorrect, or incomplete orders. There is no restocking fee. Exceptions and refund timing are detailed in our Refund Policy and do not reduce remedies for damaged, defective, incorrect, or missing items.
Accounts and Acceptable Use
You are responsible for activity under your account and for protecting login credentials. You may not misuse the site; introduce malicious code; attempt unauthorized access; scrape or interfere with services in violation of law; impersonate another person; submit fraudulent orders; or use site content in a way that infringes another party’s rights.
Content and Intellectual Property
Site text, graphics, layouts, software, and other materials may be protected by intellectual-property laws and belong to their respective owners or licensors. These Terms grant only a limited, revocable, non-transferable right to use the store for personal, lawful shopping. Product names and third-party marks remain the property of their respective owners.
Third-Party Services and Links
The store may rely on or link to Shopify, payment services, carriers, social platforms, and other third parties. Their services and privacy practices are governed by their own terms. A link does not by itself mean that Dash controls or guarantees the third party.
Disclaimers
To the fullest extent permitted by law, the site and its content are provided on an “as available” basis. We do not guarantee uninterrupted or error-free operation. Product warranties, if any, are limited to those expressly provided with the product or required by law. These Terms do not exclude statutory warranties or consumer protections that cannot legally be excluded.
Limitation of Liability
To the fullest extent permitted by applicable law, Dash and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the site. Any aggregate liability for a claim relating to an order will not exceed the amount paid for the affected order, unless a different rule is required by law. Some jurisdictions do not allow certain limitations, so they may not apply to you.
Indemnification
To the extent permitted by law, you agree to indemnify Dash against third-party claims caused by your unlawful misuse of the site or material breach of these Terms. This does not apply to claims caused by our own unlawful conduct.
Governing Law and Disputes
These Terms are governed by the laws of Maine, without regard to conflict-of-law rules, except where mandatory consumer law provides otherwise. Before filing a formal claim, please contact us so the parties can try to resolve the concern. This provision does not prevent either party from seeking a remedy available under applicable law.
Changes and Severability
We may update these Terms prospectively by posting a revised version. If one provision is unenforceable, the remaining provisions continue to apply. Our failure to enforce a provision is not a waiver.
Contact
Questions about these Terms may be sent to Support@bydrwh.shop, by phone at (603) 817-4744, or by mail to Dash, 150 Pearl St, Portland, ME 04101, United States.