Last updated: August 6, 2026
Dash processes checkout in USD using the credit and debit card options listed below.
Currency
All product prices, order totals, charges, and refunds are processed in United States dollars (USD). A card issuer may apply its own conversion or international transaction fee if the account is denominated in another currency; those charges are controlled by the issuer.
Supported Card Networks
We accept eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover credit or debit cards. The card must be valid, authorized for the purchase, and supported by the issuer and checkout system.
Authorization and Order Review
By submitting an order, you authorize Dash, Shopify, and the applicable payment processor to validate the payment details and authorize or charge the order total. An authorization hold may appear before a transaction is captured. A declined or incomplete authorization may prevent the order from being accepted.
We may request additional verification or cancel an order when reasonably necessary to address suspected fraud, an obvious error, a payment mismatch, or unauthorized use. If a captured transaction is canceled, the affected amount is returned to the original payment method.
Payment Security
Card information is transmitted and processed through Shopify and authorized payment providers using their security controls. Dash does not need to retain complete card numbers. We use reasonable safeguards, but no electronic payment or transmission method can be guaranteed completely secure.
Billing Information and Failed Payments
Enter the cardholder name, billing address, card number, expiration date, and security code accurately. If a payment fails, confirm the information and contact the card issuer. Do not repeatedly submit an order if duplicate authorizations appear; contact us so we can help review the status.
Taxes
Applicable sales tax and other required charges are calculated and collected according to applicable law and are shown at checkout when due. We do not guarantee that purchases in every location are exempt from tax.
Refunds
Approved refunds are issued to the original payment method after a return is received and inspected or a cancellation is confirmed. After we issue a refund, the bank or card issuer usually requires 5–10 business days to post it. See the Refund Policy for eligibility and return instructions.
Other Payment Options
Only payment options actually displayed at checkout are available for an order. This policy does not promise acceptance of installment plans, cryptocurrency, or any method that is not enabled and shown in the checkout.
Contact
For a payment-status question, contact Support@bydrwh.shop or call (603) 817-4744 during Monday to Friday, 9:00 AM–5:00 PM, Pacific Time (America/Los_Angeles). Do not send complete payment card details by email.
Merchant Information
Dash
Email: Support@bydrwh.shop
Phone: (603) 817-4744
Address: 150 Pearl St, Portland, ME 04101, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM, Pacific Time (America/Los_Angeles).