This FAQ covers the practical details customers most often need before and after shopping with Dash.
What happens after I submit an order?
Select the products and options you want, add them to the cart, and complete checkout with accurate contact, billing, and US shipping information. A confirmation email acknowledges that we received the order. Shipment confirmation is sent after dispatch.
Which payment cards do you accept?
Checkout is processed in USD. Eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover credit or debit cards are accepted. Only options displayed in checkout are available. Taxes are collected where required by applicable law.
How long does order processing take?
Processing takes 1–2 business days. This is the preparation period before the carrier receives the package and is separate from shipping transit time. Orders received by 5:00 PM, Pacific Time (America/Los_Angeles), begin processing that business day when operationally possible; later, weekend, and holiday orders begin on the next business day.
Where do you ship, and what does it cost?
We ship only within the United States. Standard shipping is free on every US order, with no minimum purchase.
How long is shipping after dispatch?
Carrier transit is estimated at 4–6 business days after the order ships. Combined with processing, a typical order arrives in approximately 5–8 business days, although carrier disruptions, severe weather, holidays, or address issues may cause delay.
Will I receive tracking?
Yes. A tracking number is provided by email or on the available order-status page after dispatch. It may take a short time for the carrier’s first scan to appear.
Can I cancel or change an order?
Contact us immediately. Orders may be canceled before shipment when we can stop fulfillment. Address or order changes cannot be guaranteed after preparation begins. Once shipped, the order follows the return process after delivery.
What is the return window?
Eligible products can be returned for any reason within 30 days after confirmed delivery. Email us for instructions. Dash provides a free prepaid return label, pays eligible return shipping, and does not charge a restocking fee.
Do you accept exchanges?
Yes. Request an exchange within the same 30-day period. We will confirm availability and provide a prepaid return label. If the requested replacement is unavailable, we will offer an appropriate alternative or refund.
What if my order is damaged, defective, incorrect, or incomplete?
Contact us with the order number and details. We will arrange a suitable remedy and pay related return shipping. Restrictions on ordinary change-of-mind returns do not reduce your rights for damaged, defective, incorrect, or missing items.
Are any items excluded from ordinary returns?
Customized goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for ordinary no-reason returns. Legal remedies for damaged, defective, incorrect, or incomplete goods remain available.
When will I receive my refund?
After the return is received and inspected, an approved refund is issued to the original payment method. Once we send it, the bank or card issuer usually takes 5–10 business days to post the credit.
How can I contact customer service?
Email Support@bydrwh.shop, call (603) 817-4744, or write to Dash, 150 Pearl St, Portland, ME 04101, United States. Hours are Monday to Friday, 9:00 AM–5:00 PM, Pacific Time (America/Los_Angeles).